14-day customer protection
14-Day Money-Back Guarantee
A clear refund framework for Gold IPTV orders during the first 14 days, subject to the eligibility terms below.
Request within 14 days
Contact support within 14 calendar days of purchase with the order reference, device, player, issue, and troubleshooting already attempted. Do not include account passwords in the initial request.
Eligibility and processing
Refund eligibility, payment-method processing times, regional consumer rights, and exclusions must be presented clearly at checkout and applied consistently.
Technical issues
Support may first help distinguish an account failure from unsupported hardware, local network problems, third-party player fees, or a change of mind. Statutory rights continue to apply where relevant.
Draft only: this page requires review by qualified counsel and verified business information before publication.